Q1: What are your meals made of?
A: All our meals are 100% plant-based, vegan, and made from high-quality natural ingredients. No preservatives, additives, or artificial flavors.

Q2: How do I prepare the dehydrated meals?
A: Simply add boiling water directly into the pouch (or your bowl), stir, and let it sit for about 10-15 minutes. Ready to eat!

Q3: Are your pouches safe for pouring boiling water directly?
A: Yes! We use heat-resistant, food-grade pouches designed to safely handle boiling water for rehydration.

Q4: Do your meals need refrigeration?
A: No refrigeration needed! Our meals are either vacuum-sealed or packed in food-grade pouches with oxygen absorbers to maintain freshness and extend shelf life at room temperature.

Q5: How long can I store Berny’s Backyard dehydrated meals?
A: All of our meals are lab-tested and shelf-stable for at least one year when stored in a cool, dry, and a dark place. This ensures you get safe, high-quality food that’s ready whenever you need it. After this time, they may start to slowly lose some flavor and color, but will still be safe to eat.

Q6: Can I return or exchange products?
A: Due to the nature of our food products, we do not accept returns or exchanges except in cases of damaged or defective items. Please contact us within 7 days if you have any issues.

Q7: What shipping options do you offer?
A: We ship across Canada with tracking available. Orders usually ship within 2-3 business days after payment.

Q8: Do you offer international shipping?
A: Currently, we only ship within Canada. We plan to expand internationally in the future!

Q9: How can I contact you if I have more questions?
A: You can reach us anytime at [email protected] or through our website contact form.